Returns & Refunds Policy
This page explains Circuit Supply’s return, exchange, and refund process for electronics and music equipment purchases. Please review the information below before submitting a return request to ensure eligibility and avoid delays.
If you have questions or are unsure whether your item qualifies, contact us before returning anything so we can assist you.
What is your return policy?
How do I initiate a return?
To start a return, please contact our support team at admin@circuitsupply.io within 30 days of delivery. Include your order number and a brief description of the reason for the return. All returns must be approved before items are sent back.
Are there any items that cannot be returned?
Yes. Certain items are not eligible for return, including:
- Opened or used software and digital products
- Customized or special-order items
- Products showing signs of use, damage, or missing original packaging
These restrictions help us ensure quality and fairness for all customers.
When will I receive my refund?
Once your return is received and inspected, approved refunds are processed within 5–7 business days. Refunds are issued to the original payment method. Processing times may vary depending on your payment provider.
Can I exchange an item instead of returning it?
Exchanges may be available for eligible items in new, unused condition within 30 days. Please contact us before returning your item so we can confirm availability and next steps.
Do I have to pay for return shipping?
Return shipping costs are the responsibility of the customer unless the item is confirmed to be defective, damaged, or incorrect. In those cases, we will provide further instructions.
What if my item arrives damaged?
If your order arrives damaged or incorrect, please notify us within 48 hours of delivery. We’ll work with you to arrange a replacement or refund as quickly as possible.
Our Commitment to Fair & Transparent Returns
We believe returns and refunds should be straightforward and handled with care. Our policy is designed to protect both our customers and our business by ensuring clear expectations, prompt communication, and fair resolutions.
If you have questions about a return, exchange, or refund, our support team is available to help guide you through the process and ensure your request is handled properly.
Returns & Refunds Policy At A Glance
Return Eligibility
Items may be returned within 30 days of delivery if they are unused, in original condition, and include all original packaging and accessories.
Refund Processing
Approved refunds are issued within 5–7 business days after the returned item is received and inspected.
Exchanges
Exchanges are available for defective or incorrect items, subject to product availability and approval.
Return Shipping
Customers are responsible for return shipping unless the return is due to an error or defect.
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