Logistics Office IT: On-Prem Server, Laptop Fleet & Network

The challenge

Dispatch software lived on an in-house server, but everything around it was improvised: a mixed-age laptop fleet, a consumer router carrying the whole building, dead Wi-Fi near the warehouse door, and network drops that froze dispatch at the worst possible hour. No two workstations matched, so every fix was a one-off.

Our approach

We audited what existed before quoting anything — the server stayed, and the plan was built around protecting it. Workstations were standardized to one business-laptop loadout with docking stations and dual monitors, so dispatch, ops, and accounting all work (and get repaired) the same way. The network was redesigned as a business network: modem and router/firewall with failover, a managed PoE switch with VLANs separating dispatch traffic from office and guest use, access points positioned for real coverage into the warehouse-adjacent spaces, and a rack UPS so a power blip no longer reboots the server mid-shift. Rollout went department by department — nobody lost a workday, and the old machines were retired on a schedule instead of at random.

The outcome

Dispatch stopped going down with the Wi-Fi. The company now has one accountable supplier, a standard loadout for every new hire, and a replacement schedule instead of surprise failures — with the server it already trusted at the center, properly protected for the first time.

Equipment highlights

• ▪Standardized business laptops with docking stations — one loadout, one spare pool
• ▪Dual monitors at every dispatch and operations workstation
• ▪Business-class modem and router/firewall with cellular failover
• ▪Managed PoE switch with VLAN segmentation: dispatch / office / guest
• ▪Rack UPS and PDU protecting the on-prem server and network core
• ▪Wireless access points covering office and warehouse-adjacent zones
• ▪Labeled structured cabling with a documented port map