Return Policy
We want you to be confident in every purchase. If something isn't right, here's how returns and exchanges work.
Last updated: [Month DD, YYYY]
Return window
You may request a return within [30 days] of the delivery date. To be eligible, items must be in the same condition you received them, including all original accessories, cables, and packaging where applicable.
How to start a return
Sign in and open your order history. Once an order has shipped, you can request a return directly from the order page. Choose a reason, add any details, and submit — our team reviews each request and will respond with next steps and a return shipping address.
Refunds
Once we receive and inspect your return, we'll notify you of the outcome. Approved refunds are issued to your original payment method within [5–10 business days]. Depending on your bank, it may take additional time for the credit to appear.
Exchanges
The fastest way to exchange an item is to return the original for a refund and place a new order for the replacement. If you need help finding an equivalent product, just contact us.
Warranty claims
Refurbished products are covered by a [30-day] limited warranty against functional defects; new products carry the manufacturer's warranty. If a covered item fails, reach out and we'll arrange a repair, replacement, or refund.
Non-returnable items
The following generally cannot be returned:
- Items marked final sale or clearance
- Software, digital products, and redeemed license keys
- Items damaged through misuse, accident, or unauthorized modification
- [Add any other exclusions specific to your store]
Return shipping costs
If the return is the result of our error (wrong, defective, or damaged item), we cover return shipping. For other returns, the customer is responsible for return shipping costs, and a [restocking fee may apply / no restocking fee applies].
Questions?
Our team is here to help. Visit Contact Us and a real person will get back to you.