Support
FAQs
Quick answers to the questions we hear most. Can't find what you need? Reach out — we read every message.
What does "refurbished" mean at Circuit Supply?+
Refurbished items have been inspected, tested, and restored to full working order by our technicians. Each used product is graded for cosmetic condition and functionality before it's listed. New items are exactly that — factory-sealed and unused. Every product page shows a clear condition badge so you always know what you're buying.
Do refurbished products come with a warranty?+
Yes. All refurbished electronics include a [30-day] limited warranty covering functional defects. New items carry the manufacturer's standard warranty. See our Return Policy for full details on coverage and claims.
How long does shipping take?+
In-stock orders typically ship within [1–2 business days]. Standard delivery arrives in [3–7 business days] depending on your location. Full details are on our Shipping Procedures page.
Where do you ship?+
We currently ship anywhere within the continental United States. For freight, bulk, or international inquiries, please contact us.
Can I return an item?+
Yes — eligible items can be returned within [30 days] of delivery. Start a request from your order history once your order has shipped, and review our Return Policy for the full process.
How do I track my order?+
Once your order ships you'll receive a confirmation email with tracking. You can also view order status anytime under My Account → Orders.
What payment methods do you accept?+
We accept all major credit and debit cards through our secure Stripe checkout. Your payment details are never stored on our servers.
Do you offer business or bulk pricing?+
Yes. Register for our B2B portal to request quotes and access volume pricing for businesses, studios, and institutions. Visit the B2B Portal to get started.
My question isn’t answered here — how do I reach you?+
We're happy to help. Reach our team through the Contact Us page and a real person will get back to you.